A virtual phone system offers some great call management features that give your existing phone service a feature boost. You can harness these features to run a more efficient company, or to better handle customer calls. If you dont use a virtual small business phone service, you should consider exploring one to see how it can improve your present telephone service.
5 virtual phone call management features are listed below:
1. Virtual receptionist auto attendant - The virtual attendant handles the answering and routing of all inbound calls, making sure that the calls get to the right employee or department. When an inbound call is answered, the caller chooses who they need to speak to, and the auto attendant handles the proper routing of the call.
2. Screen inbound calls - The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.
3. Call answering rules - Rules can be set to determine how calls will be handled, including what happens during certain times of the day, on certain days of the week, and depending on the originating location of a call.
4. Call queues - You can have the ability to put incoming calls on hold and answer them in the order that they were received. If you have a high volume of customer calls, or operate a call center, this is a very useful feature.
5. Forward calls - If you find it necessary to forward incoming calls to a phone other than the normal extension, you can do it with ease. This let you go on vacation, or on a business trip, and still receive your business phone calls. Or, you can send calls to an alternate number if they are received when your business is closed.
Having full control over how incoming calls are handled is the best call management feature you get with most virtual telephone systems. The ability to handle calls in a way that are best for your business is reason enough to start using the advanced features available when you take your phone service virtual.
5 virtual phone call management features are listed below:
1. Virtual receptionist auto attendant - The virtual attendant handles the answering and routing of all inbound calls, making sure that the calls get to the right employee or department. When an inbound call is answered, the caller chooses who they need to speak to, and the auto attendant handles the proper routing of the call.
2. Screen inbound calls - The ability to decide to take an inbound call is a feature of many virtual small business phone systems. Once you see who the caller is, you either decide to take the call, or send them directly to voice mail.
3. Call answering rules - Rules can be set to determine how calls will be handled, including what happens during certain times of the day, on certain days of the week, and depending on the originating location of a call.
4. Call queues - You can have the ability to put incoming calls on hold and answer them in the order that they were received. If you have a high volume of customer calls, or operate a call center, this is a very useful feature.
5. Forward calls - If you find it necessary to forward incoming calls to a phone other than the normal extension, you can do it with ease. This let you go on vacation, or on a business trip, and still receive your business phone calls. Or, you can send calls to an alternate number if they are received when your business is closed.
Having full control over how incoming calls are handled is the best call management feature you get with most virtual telephone systems. The ability to handle calls in a way that are best for your business is reason enough to start using the advanced features available when you take your phone service virtual.
About the Author:
For the ultimate in call management, Caressa Waechter uses a small business PBX service. Manage your inbound calls better by using PBX phone systems.
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